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Connect Genlook to your Klaviyo account in a few clicks. Once connected, every identified try-on is sent to Klaviyo as a Tried On Product event — ready to power segments and flows.
Genlook does not send order events. If you use Shopify, Klaviyo’s native Shopify integration already tracks purchases.

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Before you connect

  • Genlook is installed and the try-on widget is live on your store.
  • Shoppers can be identified — they’re logged in, or you’ve enabled Email Collection in Genlook Settings (we recommend asking after the 2nd try-on).
Anonymous visitors who never share an email won’t appear in Klaviyo.

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Connect Klaviyo

1

Open Integrations

Shopify: In the Genlook app, go to Integrations.WooCommerce, PrestaShop, and other platforms: Sign in at app.genlook.app, open your site, then go to Integrations.
2

Click Connect

Find Klaviyo and click Connect. A Klaviyo authorization window opens in a new tab.
3

Authorize Genlook

Sign in to Klaviyo if needed, then approve the connection. When you see the success message, close that tab and return to Genlook.
4

Confirm Connected

Back in Genlook, the Klaviyo row should show a Connected badge. You’re done — try-on events will sync automatically.

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Build flows in Klaviyo

In Klaviyo, create a Flow triggered by the metric Tried On Product. A few ideas:
  • Send a follow-up email 24 hours after a try-on if the shopper hasn’t purchased.
  • Target shoppers who tried on a specific product with reviews or a size guide.
Each event includes which product (and variant, when available) the shopper tried on.

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Verify it’s working

  1. Complete a test try-on as a logged-in customer, or after submitting an email through the widget.
  2. In Klaviyo, open Analytics → Metrics and look for Tried On Product.
  3. Open a customer profile and confirm the event appears.

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Disconnect

In Genlook Integrations, click Disconnect on the Klaviyo row. Events stop syncing immediately; existing Klaviyo data is not deleted.