General Questions
What is Genlook?
What is Genlook?
Genlook is a suite of apps built specifically for fashion brands. Our Virtual Try-On app lets your Shopify customers upload a photo to instantly see how a garment will look on them, all powered by highly realistic AI generation.
How does virtual try-on work?
How does virtual try-on work?
Shoppers simply upload a photo of themselves, and Genlook’s AI seamlessly blends it with your product imagery. The entire process happens directly in their browser and delivers a high-quality visualization in about 10-30 seconds.
What types of products work best with Genlook?
What types of products work best with Genlook?
Genlook shines with upper and full-body apparel like shirts, dresses, jackets, and tops. For the absolute best, most realistic generations, we strongly recommend using clear, front-facing product photography.
Do I need coding knowledge to use Genlook?
Do I need coding knowledge to use Genlook?
Not at all. The default Genlook widget can be installed and configured entirely through the Shopify theme editor with zero code required. We do, however, offer custom integration options for developers who want complete control over the experience.
Installation & Setup
How long does installation take?
How long does installation take?
Installation typically takes less than 5 minutes. Most merchants go from downloading the app to having a live try-on widget on their product pages in under 10 minutes.
Do I need to modify my theme code?
Do I need to modify my theme code?
Nope. The default widget installs cleanly through Shopify’s standard theme editor blocks. If you want to use a bespoke button or build a fully custom flow later on, you can check out our Custom Integration guides.
Will Genlook work with my specific theme?
Will Genlook work with my specific theme?
Genlook works seamlessly out of the box with all modern Shopify themes (Online Store 2.0). If you happen to be running a legacy or heavily modified theme, just reach out to our support team and we’ll gladly help you ensure it works perfectly.
Can I customize how the widget looks?
Can I customize how the widget looks?
Yes! You can easily adjust the button’s color, text, size, and layout to ensure it matches your brand’s aesthetic. See our Widget Setup guide for a full breakdown of your options.
Pricing & Credits
How much does Genlook cost?
How much does Genlook cost?
Genlook offers flexible, volume-based pricing plans built around the number of successful generations you process each month. Every plan starts with a free trial so you can test it risk-free. Head over to our Shopify App Store listing for current pricing details.
Can I change my plan later?
Can I change my plan later?
Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and any unused credits from your previous plan are typically rolled over.
Features & Functionality
Can customers share their try-on results?
Can customers share their try-on results?
Does Genlook help me collect customer emails?
Does Genlook help me collect customer emails?
Yes, it can. You can configure the widget to ask for customer emails either before or after they try an item on. It’s an incredibly effective way to build your marketing list.
Performance & Technical
Will Genlook slow down my store's load time?
Will Genlook slow down my store's load time?
Not at all. The widget script loads asynchronously and the heavy lifting only activates when a customer actively clicks the try-on button. You won’t see any negative impact on your page speed scores.
Does Genlook work on mobile phones?
Does Genlook work on mobile phones?
Yes, flawlessly. Customers can use their phone’s built-in camera to snap a photo directly inside the widget, making it ideal for mobile shoppers.
What browsers are supported?
What browsers are supported?
We support all modern web browsers including Chrome, Safari, Firefox, and Edge. Mobile browsers on iOS and Android are fully supported.
Best Practices
Which of my products should I enable first?
Which of my products should I enable first?
We recommend starting with your best-sellers or a highly anticipated new arrival drop. Remember that products with clear, front-facing studio images will give your shoppers the best results.
Where is the best place to position the widget?
Where is the best place to position the widget?
Most merchants see the highest engagement when placing the try-on button immediately near the “Add to cart” button, or just below the main product image carousel. Test a few positions to see what your customers respond to best!
Support
How do I contact support?
How do I contact support?
Shoot us an email at support@genlook.app. Our support team is highly responsive and typically gets back to you within 24 hours.
Where can I find more technical help?
Where can I find more technical help?
- Walk through our Troubleshooting Guide to fix common hiccups.
- Review the rest of our documentation guides.
- Keep an eye on our Shopify App Store listing for new feature announcements.
Can I get hands-on help with a custom setup?
Can I get hands-on help with a custom setup?
Of course. Contact our support team if you need a hand with custom installations, resolving tricky theme conflicts, or figuring out advanced programmatic configurations.