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General Questions

Genlook is an AI-powered virtual try-on solution for Shopify stores. It allows customers to see how clothing looks on them before purchasing by uploading a photo and generating a realistic try-on image using artificial intelligence.
Customers upload a photo of themselves, and Genlook’s AI technology combines their photo with your product image to create a realistic visualization showing how the product looks on them. The process takes 10-30 seconds and works entirely in the browser.
Genlook works best with clothing items like shirts, dresses, jackets, tops, and other apparel. Products with clear front-facing images produce the best results. Accessories like shoes and glasses also work well.
No. Genlook is designed for merchants without technical expertise. Installation and setup are done through the Shopify admin and theme editor - no code required.

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Installation & Setup

Installation takes less than 5 minutes. Most merchants have the widget running on their product pages within 10 minutes of starting setup.
No. Genlook works through Shopify’s theme editor. You simply add the Genlook block to your product page template - no code editing required.
Genlook works with all modern Shopify themes. If you’re using a very old or heavily customized theme, contact support to verify compatibility.
Yes. You can customize button color, text, size, and position to match your brand. Settings are available in the Genlook admin panel.

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Pricing & Credits

Genlook offers flexible pricing plans based on the number of generations per month. Plans start with a free trial. See the Shopify App Store listing for current pricing.
Yes. Both customer widget generations and Studio image generations count toward your monthly credit limit.
Yes. You can upgrade or downgrade your plan at any time. Changes take effect immediately, and unused credits from your previous plan are typically carried over.

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Features & Functionality

Studio is a feature that lets you generate professional product images using AI models. Use Studio to create marketing content, social media imagery, and catalog photos without hiring models or photographers.
Yes. Customers can share their try-on images through social media or create shareable links. This helps drive traffic back to your store.
Yes, optionally. You can configure when to collect customer emails (before or after try-on). Email collection helps you build your marketing list and create targeted campaigns.
Genlook provides detailed analytics including widget impressions, button clicks, generations, conversion rates, and customer engagement metrics. Track performance at both store and product levels.

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Performance & Technical

No. The Genlook widget loads asynchronously and doesn’t impact page load speed. The widget only activates when customers click the try-on button.
Yes. Genlook works perfectly on mobile devices. Customers can use their phone camera to take photos directly in the widget, making it ideal for mobile shoppers.
Genlook works on all modern browsers including Chrome, Safari, Firefox, and Edge. Mobile browsers are also fully supported.
Genlook uses advanced AI technology to create realistic try-on images. Results vary based on product type, image quality, and photo quality. Clothing items typically produce the most accurate results.

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Integrations

Yes. Genlook creates Shopify customer segments that sync with Klaviyo. You can create targeted email campaigns based on try-on behavior.
Yes. You can export customer emails and try-on data as CSV files for use in your CRM or marketing tools.
Genlook events can be tracked in Google Analytics. Contact support to set up Google Analytics integration.
Genlook automatically creates a “Genlook Users” segment in Shopify containing all customers who have used the widget and provided their email.

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Best Practices

Start with your best-selling products or new arrivals. Products with clear front-facing images work best. Clothing items typically perform better than accessories.
Most merchants place the widget near the “Add to cart” button or below product images. Test different positions to see what works best for your store.
  • Enable widget on best-selling products
  • Use clear, action-oriented button text
  • Ensure product images are high quality
  • Position widget prominently on product pages
  • Use analytics to optimize based on performance data
Start with a few products or collections to test. Once you’re comfortable with how it works and see positive results, expand to more products.

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Support & Help

Email [email protected] for assistance. Our support team typically responds within 24 hours.
Yes. Contact support for help with custom installations, theme-specific issues, or advanced configurations.
Check our website and social media channels for community discussions and updates. We’re also active on the Shopify App Store reviews.

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